Contact Support

Got a question about our products, or need some help?
We have a couple of options:
Phone Support: (754) 222-8530

Email: info@neoprointegrator.us

New Integrator’s Toolbox

Part of the value of NeoPro products is easy integration with most home automation systems and popular home theater remotes. On this page you will find links to control system vendors that support NeoPro products directly, as well as many files to assist in design and integration of NeoPro products. You may also want to visit our section on firmware upgrade information below.

IP Based System - Iguana NPRX4K

IP Based System - Iguana NPTX4K

IP Based System - Iguana NPCTL4K

IP Based System - Iguana NPVW4K

IP Based System - Iguana NPMV4K

Legacy’s Toolbox

Here you’ll find the manuals or user guide for our legacy products that are discontinued.

User guide for all 2RU matrix switches including Serial Protocols for all products shipped after 10/13/2010

User guide for the Tahoe-Veo video distribution system

Serial protocols for models pre-10/13/2010

Legacy Firmware Upgrades

With the 2nd Generation of our matrix switches, we now have firmware upgradability. Any matrix shipped after Oct 13, 2010, and any Borrego+ from any date, is considered 2nd Gen and can be upgraded. Below are the utilities and instructions needed for you to upgrade your matrix.

 

System Requirements:

Windows XP SP2 or above
RS232 port or USB to Serial cable (with drivers loaded)

Version 2.4b (11/03/2016)

Release Notes: NeoPro DFU Tahoe v2.4b. Corrects an issue with preview monitor timeout.

Version 2.2 (08/24/2011)

Release Notes: Tahoe Firmware v2.2 This is the initial release of the firmware. It should only be used on NeoPro Tahoe units in need of a firmware re-flash.

Version 2.1 (11/11/2010)

Release Notes: New Features: Discrete codes added - discrete IR code for Vol+, Vol-, Mute, for each output. Discrete IR code for each input and for each output, so any combo can be done with two IR codes, no delays required. Change front panel names - Removed model names from front, and changed to more descriptive as to what this model does. Fixed Control4 issue where any switching command is always being followed by a volume command. This broke the code because matrix interprets the volume command as a replacement for any ramping up/down of volume, or the user wants to increase/decrease the volume of what is currently being watched. Bugs Fixed: Fixed status UI to accommodate greater than 9 inputs. Removed wait for stop bit in IR routine. This increases IR responsiveness. Added timeout for discrete codes, 10s.